HELP CENTRE
How can we help?
Tutaua requires access to a working Jellyfin server. It does not include a subscription or media catalogue.
Connect to your server
Enter the complete address of your Jellyfin server, including https:// and any required port. Publicly accessible servers should use HTTPS. A private IP address using HTTP, such as http://192.168.1.20:8096, can be used on your home network.
Sign-in issues
Confirm the server address in a browser and check your username and password. Your Jellyfin administrator can verify that your account is enabled and allowed to access the selected libraries.
Playback issues
Try the same title in another Jellyfin client. If it also fails, check the server logs and media permissions. Some formats require the Jellyfin server to transcode; hardware acceleration and available server resources can affect playback quality.
Clear your session
Sign out from Tutaua to remove the active session. You can also clear the app data in Fire TV settings or uninstall the app to remove all locally stored Tutaua data.
Contact
For assistance, use the developer contact shown on Tutaua’s Amazon Appstore listing. Please do not include your password or access token in a support request.
Independent software
Tutaua is an independent client and is not affiliated with, sponsored by, or endorsed by the Jellyfin project.